Terms of Use
Our Prices
Our prices are in AUD and include GST so make sure when comparing prices you compare apples with apples.
The price shown with the "strike through" is our supplier's Recommended Retail Price (RRP).
Free Delivery
We offer free delivery* to any Australian address for every product featured on our website if you spend over $150. If you don’t spend over $150, don’t stress, it’s just a small $15 delivery fee to have the goods sent to your door anywhere in Australia in a few days.
Best Price Guarantee & Requirements of a Price Match
If you find a welding helmet cheaper through any Australian retailer or Australian online shop we promise we will match it if we can.
Requirements for a price match:
- Product must be identical, brand new and in original packaging.
- Product must be in stock and available
- Retailer must be Australian and an approved reseller (no auctions, group buying sites, daily deals sites, grey imports, whole sale distributors, Ebay etc)
- Product must be listed on the Welding Helmets Online website.
- The price you want us to match must be publicly advertised and currently available to the public (auctions and buy it now pricing excluded).
- Price must include all costs including any shipping charges and taxes. If the advertised price is for pick-up only we reserve the right to charge a delivery service fee.
- We look at the final price. That means all fees, taxes and shipping costs.
Support… Always!
Whether you’ve never purchased through us or you’re a customer who can’t stay away, we are always here for a chat to help you make the right decision for your individual requirements. Welding helmets aren’t just a bolt-on product for us, they are literally the purpose for our existence. Therefore you can be sure that we know what we are talking about and can help you navigate through all your requirements based on your specific application.
Warranty Policy
The warranty for all the products on our website are as per the manufacturer’s terms and conditions. We will always support you through the warranty process should you encounter an issue with a product you order through us. Our support is ongoing.
Return Policy
Welding Helmets Online offers every customer a courtesy return if they want to exchange products purchased incorrectly provided the:
- Customer notifies Welding Helmets Online within 7 days of receiving the product
- Products are not used and are still in pristine condition
- Original packaging is not damaged
- All returns are at the discretion of Welding Helmets Online
Product Images, Descriptions and Mistakes
Even though we always keep our website up-to-date and current sometimes a small mistake may slip through. This happens when you deal with hundreds of small spare parts. Therefore we need to say that all product images on the Welding Helmets Online website may vary from the actual product. All typographical errors are subject to correction. Please note that images are only to be used as a point of reference and may not be indicative, in any way, of the actual product. Don't stress, this is just to cover us on the off-chance that we make an error and charge $1.00 for a top of the line welding helmet because we slipped up!
Product Descriptions and Specifications
Please be assured that Welding Helmets Online make every effort to ensure product description accuracy, however specifications, features, documents and graphics published may contain inaccuracies. If an error is made or a product is listed at the incorrect price, Welding Helmets Online will endeavor to correct the error as soon as possible. Should you receive an order which does not match the online product then please contact Welding Helmets Online immediately.
Privacy Policy
Welding Helmets Online is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, email addresses, phone number, address and any other information we deem necessary to service you better. This Personal Information is obtained in many ways including forms you fill out like “Contact US”, by telephone, by email, via our website or from other publicly available sources.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or simply clicking unsubscribe when we send you electronic correspondence.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Welding Helmets Online does not collect any sensitive information. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Welding Helmets Online
Phone: 1800 HELMET
Email: Contact Us
Contact Us
If you have any questions about Welding Helmets Online terms and conditions, our privacy statement, the practices of this site or your dealings with Welding Helmets Online then please Contact Us.